Privacy Policy

1. Introduction

LTH Lathrop Concrete respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect, how we use it, and your rights regarding your information. By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

When you contact us for an estimate or use our services, we collect:

• Your name and contact information (phone number, email address, mailing address)
• Property address where services will be performed
• Details about your concrete project requirements
• Payment information for processing transactions
• Communication records including emails, calls, and text messages

Website Usage Information

When you visit our website, we may automatically collect technical information including your IP address, browser type, operating system, pages viewed, and time spent on our site. This information helps us improve our website and understand how visitors use it.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide estimates and quotes for concrete services
• To schedule and perform concrete installation and repair work
• To process payments and maintain financial records
• To communicate with you about your project
• To send appointment reminders and project updates
• To improve our services and customer experience
• To respond to your questions and requests
• To comply with legal obligations and maintain business records

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business (such as payment processors or scheduling software), who are bound by confidentiality agreements
• When required by law, such as in response to a court order or subpoena
• To protect our rights, property, or safety, or that of our employees or customers
• With your explicit consent for a specific purpose

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or account information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Project records, including contact information and service details, are typically retained for several years to honor warranties, handle any issues that arise, and comply with legal requirements. When information is no longer needed, we securely delete or destroy it.

7. Your Privacy Rights

You have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to legal and contractual obligations
• Opt-out: You can opt out of receiving marketing communications from us

To exercise these rights, please contact us using the information provided at the end of this policy.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, use, and disclose. You also have the right to request deletion of your personal information and to opt out of the sale of your personal information. We do not sell personal information. To exercise your CCPA rights, please contact us using the information below.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it promptly.

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:

We will respond to your inquiry within a reasonable timeframe.